Had similar with a well known dive shop in north Manchester (the old owners, not the new ones). Ordered something off the website, paid for 24hr delivery... tumbleweed... Turns out they were only ordering stuff from the supplier as and when customers were ordering off the website.
So you'll be refunding the 24hr delivery charge?
No, when we get it in then we will send it out in 24hrs.
I'll cancel it then...
And people were surprised when it shut.