Hello and welcome to our community! Is this your first visit?
Register
Results 1 to 5 of 5
  1. #1
    New TDF Member
    Join Date
    Dec 2012
    Location
    Tauranga, New Zealand
    Posts
    26
    Likes (Given)
    0
    Likes (Received)
    5

    Car rental (where you pay and they dont give you a car)

    Hired a car on the phone and they charged my credit card.
    Got to the car depot they took my license details etc, filled out paperwork then at the 11th hour they tell me there is no car available.
    Still waiting on my refund (one week so far)

    How many laws did they break?
    What action would you take if any?

    Iain
    Iain H

  2. #2
    Established TDF Member Chrisch's Avatar
    Join Date
    Jan 2013
    Location
    Poole
    Posts
    7,708
    Likes (Given)
    732
    Likes (Received)
    3327
    Check the T&C - probably a get out clause somewhere. Bad review on google is (I guess) about all you can do unless the refund is not forthcoming. If the deposit guaranteed a vehicle then you are on better ground, but I can't imagine their T&C does make that guarantee.

  3. #3
    Established TDF Member
    Join Date
    Dec 2012
    Location
    Middle East
    Posts
    1,022
    Likes (Given)
    50
    Likes (Received)
    417
    Applicable laws will be dependant upon the country ( OP location shows NZ) and possibly also the country issuing the credit card.


    Contact card provider and explain that service not provided so charge not accepted.
    Push for full refund from rental co.
    Complaint to their customer services - this may not work if it's a small company or a local rent-a-wreck outfit
    Push for refund of any additional costs for replacemnet car / future free rental etc
    Bad reviews on google / trip advisor if the situation isnt resolved

  4. #4
    Prior Member Tim Digger's Avatar
    Join Date
    Feb 2013
    Location
    West Midlands UK
    Posts
    3,983
    Likes (Given)
    2604
    Likes (Received)
    2970
    Hey I'm going to NZ in January. Who is this so I can avoid them. Or is this common practice in New Zealand?
    Evolution is great at solving problems. It's the methods that concern me.
    Tim Digger

  5. #5
    I used to be Cheeky UnCheeky Monkey's Avatar
    Join Date
    May 2018
    Location
    Bristol
    Posts
    599
    Likes (Given)
    280
    Likes (Received)
    351
    Quote Originally Posted by scowley View Post
    How many laws did they break?
    possibly none, just a simple civil breach of contract

    Quote Originally Posted by scowley View Post
    What action would you take if any?
    here (England and Wales) I'd just get a refund from my credit card co

    if I had to spend more elsewhere I'd try to get the extra refunded too (via s75 Consumer Credit Act) by the card co

    I would then think of all kinds of ways to wreak revenge on them

    but do nothing

    except maybe a review to warn others


 

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •