Righty ho...sanity check needed. Here goes:
I order a part from an online shop - non-diving - and having looked at the photo of said product it was spot-on.
Part turns up and is missing a bracket. A bracket that is needed to make it fit where needed.
Complain and say 'Where's the bracket?"
Bracket not included. You need to order an ABC not the XYZ you ordered and it says its a 'direct mount' in the description.
I press the point and ask how that helps dyslexics? Or folks like me that check images to see what is being sold? Their reply is and I quote:
"web team come back and say 'picture is for illustration purposes'"
Which to me is utter bollox. It seems reasonable to expect a part to turn up matching the photo...as that is illustrating what I am actually buying?
Their resolutions have involved me spending more money. I am currently at a loss to understand why their error or omission - using the wrong photo - should really result in me spending more cash to put right?
BTW - this post is as much therapy and letting off a little steam as it is seeking rebuttal or validation. I mean, who would come here for actual advice? But either way, thanks for being there for me at this difficult time.